For the first time, LCT opened all fleet awards categories to operators based outside of the U.S. as well, reflecting the growing participation of international operators in the ILCT Show and in the industry overall. The winners this year brought refreshing new faces, proving awards are not relegated to legacy and longtime industry figures. LCT Operator of the Year 1-10 Vehicles: Guri Rajput Seattle Royal Town Car & Limo, Seattle, WA Rajput believes in the power of stellar customer service. When clients call, they don’t get a prompt to click a number to speak with someone; they get the office staff directly. This operator knows patience is worth the payoff. Even if a client doesn’t choose to book, he takes the time to answer all their questions on the phone. He says, “A customer may not choose you today, but they will remember that conversation they had with you and that will leave an impression.”
LCT Operator of the Year honorees are judged by an esteemed panel and evaluated on all aspects of operations, including customer service, technology, training, media and marketing, safety and community and industry involvement. The recognition of this award means everything to Seattle Royal Town Car, in just a short time, we have proven we are one of the best and strive for excellence. Having received this award gives Seattle Royal Town Car the boosted confidence to show our current and future clients that you truly are traveling with the best in the industry, not just in Seattle but globally.